Customer service
occupations n.e.c.
Description
Job holders in this unit group perform a variety of customer service occupations not elsewhere classified in MINOR GROUP 721: Customer Service Occupations.
Tasks
- receives enquiries from potential and existing clients, discusses requirements, and recommends products or services
- discusses pricing processes with clients, agrees payment arrangements and handles customer accounts
- makes reservations, books tickets, organises insurance policies on behalf of customers
- follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements
- addresses customer complaints and problems
- informs customers of special promotions and new product launches.
Educational Requirements
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.
