IT specialist
managers

Description

IT specialist managers plan, organise, manage and coordinate the provision of specialist IT services and functions in an organisation.

Tasks

• plans, coordinates and manages the organisation’s IT provision or a specialist area of IT activity
• liaises with users, senior staff and internal/external clients to clarify IT requirements and development needs
• takes responsibility for managing the development of a specialist aspect of IT provision such as user support, network operations, service delivery or quality control
• supervises the technical team and coordinates training
• plans and monitors work and maintenance schedules to ensure agreed service levels are achieved
• reports on IT activities to senior management.

Educational Requirements

Entrants usually possess a degree or equivalent qualification, although entry with other academic qualifications and/or significant relevant experience is possible. There is a variety of vocational, professional and postgraduate qualifications available.