Airline health, safety and security - gain a thorough understanding of a range of legislation related to the activities that airlines adhere to and how they maintain health, safety and security in a confined environment
Airline emergency procedures - learn how to respond to various planned and unplanned emergencies on-board an aircraft including the operation of emergency equipment
Roles of air cabin crew on board - develop the necessary knowledge of the on-board role of cabin crew. Learn how to prepare the cabin for boarding, deal with passengers with special requirements, carry out a professional in-flight service, make effective passenger announcements and complete the necessary documentation required for a flight
Airport check-in - understand the different roles that staff have to undertake when checking-in passengers. Learn the safety and security checks necessary to board a plane and how to deal with customer enquires in a professional manor, along with the aircraft dispatch process & supporting flight operations.